and to continue my daily updates

[phoenix_arose]

- Stats for Wednesday 6/29/2005:

ACD Calls: 61
Handle Time: 0:08:01
Apple Direct Average was 0:07:46 (You were #49 of 83 agents)
Solutions IV average was 0:11:41 (You were #2 of 8 agents)
You were 0:01:01 above your PM goal of 7:00
You were 0:01:31 above our department's stretch goal of 6:30
Utilization Rate: 95.1%
You successfully beat your goal of 88%!
Staff Time: 8:39:00
Calls/Hour: 7.1


Your current metrics for this fiscal month (6/26/2005...7/30/2005):
Measurement MTD Result PM Score (1-5) Comment
------------------------------------------------------------------------
Rollovers 0 1 <---------Excellent work!
Quality Coaching n/a n/a None completed yet
Handle Time 0:07:30 2
Utilization 90.5 1 <---------Excellent work!
Errors 0 1 <---------Excellent work!
Attendance Incidents n/a n/a See your supervisor
Above & Beyond n/a n/a See your supervisor
Tools & Resources n/a n/a See your supervisor