!st real day
Jun. 24th, 2005 12:52 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
phoenix_aroseLindsey Swem - Stats for Thursday 6/23/2005:
ACD Calls: 49 <--nice work! That's a lot of calls on your first day! Thanks
Handle Time: 0:08:49 <--very respectable for day 1!
Apple Direct Average was 0:07:48 (You were #57 of 76 agents)
Solutions IV average was 0:09:56 (You were #9 of 17 agents)
You were 0:01:49 above your PM goal of 7:00
You were 0:02:19 above our department's stretch goal of 6:30
Utilization Rate: 94.9% <--excellent! Nice work.
You successfully beat your goal of 88%!
Staff Time: 7:50:13
Calls/Hour: 6.3
Top Quality providers for this month so far:
99.5 J R
99.5 J C
98 J D
97.5 D W
97.5 A W
97 L N
96 A A
96 J W*
95.5 J K
95.3 B C*
95 S C
95 S L
*= people I shadowed with while training
ACD Calls: 49 <--nice work! That's a lot of calls on your first day! Thanks
Handle Time: 0:08:49 <--very respectable for day 1!
Apple Direct Average was 0:07:48 (You were #57 of 76 agents)
Solutions IV average was 0:09:56 (You were #9 of 17 agents)
You were 0:01:49 above your PM goal of 7:00
You were 0:02:19 above our department's stretch goal of 6:30
Utilization Rate: 94.9% <--excellent! Nice work.
You successfully beat your goal of 88%!
Staff Time: 7:50:13
Calls/Hour: 6.3
Top Quality providers for this month so far:
99.5 J R
99.5 J C
98 J D
97.5 D W
97.5 A W
97 L N
96 A A
96 J W*
95.5 J K
95.3 B C*
95 S C
95 S L
*= people I shadowed with while training
