phoenix_arose | EDIT: Update from the fruit basket

Okay we will try this again - if you are squining to see it click it them click it again that should blow it up to readable - untill i can get it to a web guru to blow it up and not be fuzzy

the way it works low scores = good scores - 1 perfect; 5 you burn in hell. i rock at my job why can't i get hired ? What it all means: Rollovers - call comes in rings 3 rings if you don't answer it it goes in to never never land and the cus gets droped eventually - this is bad. To score a "1" you can have 0 rolls on a month Quality - this is bassed on a average of the 1-4 calls they listen to and score in a month 100 - 95 scores a "1" Utlization - how much of my time percentage wise is spent availble for helping customer - tells them how productive i am they shoot for 86 to get a "1" Those 3 things come together to make my Productivity score Attendance to score a "1" you can't have any un planned absences at all Proficancey score is Productiviy plus attendance the goal is to have a "1" Saves (save the order) - is how many orders i threw a certain percentage of money at to get them to keep the order. no money thrown no STO Errors - this is when co workers narc on you - it's bad peopel try not to do it unless you screwed up bad above and byond - this is how much you kiss a** or how much you go above and beyond your job - my manger aperantly hates giving out "1" Errors+STO+ A&B = Competencies Score and the Productivity = 70% weight + Competencies Score = 30% weight - gets you my monthly score that's the break down =)