Phoenix Arose

okay i have been slacking i will be post one of theses a day dael with it i need a record of what i have been doing at owrk so i don't go crazy waiting for them to hire me =)

June 24th
Lindsey Swem - Stats for Friday 6/24/2005:

ACD Calls: 35
Handle Time: 0:09:06
Apple Direct Average was 0:07:56 (You were #60 of 76 agents)
Solutions IV average was 0:10:15 (You were #8 of 16 agents)
You were 0:02:06 above your PM goal of 7:00
You were 0:02:36 above our department's stretch goal of 6:30
Utilization Rate: 73.4%
You were 14.6% under your PM goal of 88%
Staff Time: 7:07:55
Calls/Hour: 4.9

June 27th
I'm very impressed with your start. Awesome work.
Thanks!


ACD Calls: 53
Handle Time: 0:07:34
Apple Direct Average was 0:07:21 (You were #48 of 75 agents)
Solutions IV average was 0:11:00 (You were #1 of 6 agents)
You were 0:00:34 above your PM goal of 7:00
You were 0:01:04 above our department's stretch goal of 6:30
Utilization Rate: 82.4%
You were 5.6% under your PM goal of 88%
Staff Time: 8:30:49
Calls/Hour: 6.2

June 28th
Lindsey,

I just wanted to say...super super strong start! You have really hit the
ground running. You're already beating handle time and utilization goals.
70 calls in a day (8 calls per hour) would be awesome for someone who's been
here for while...let alone for someone still new to the phones like
yourself. I really appreciate your effort and results.

Thanks!


Stats for Tuesday 6/28/2005:

ACD Calls: 70
Handle Time: 0:06:57
Apple Direct Average was 0:07:33 (You were #43 of 83 agents)
Solutions IV average was 0:11:37 (You were #1 of 8 agents)
You successfully beat your goal of 7 minutes!
You were 0:00:27 above our department's stretch goal of 6:30
Utilization Rate: 93.9%
You successfully beat your goal of 88%!
Staff Time: 8:42:16
Calls/Hour: 8


Your Month-to-date performance results:
Measurement MTD Result PM Score (1-5) Comment
------------------------------------------------------------------------
Rollovers 0 1 <---------Excellent work!
Quality Coaching n/a n/a None completed yet
Handle Time 0:07:15 1 <---------Excellent work!
Utilization 88.2 1 <---------Excellent work!