i rock the house

[phoenix_arose]

okay i have been slacking i will be post one of theses a day dael with it i need a record of what i have been doing at owrk so i don't go crazy waiting for them to hire me =)

June 24th
Lindsey Swem - Stats for Friday 6/24/2005:

ACD Calls: 35
Handle Time: 0:09:06
Apple Direct Average was 0:07:56 (You were #60 of 76 agents)
Solutions IV average was 0:10:15 (You were #8 of 16 agents)
You were 0:02:06 above your PM goal of 7:00
You were 0:02:36 above our department's stretch goal of 6:30
Utilization Rate: 73.4%
You were 14.6% under your PM goal of 88%
Staff Time: 7:07:55
Calls/Hour: 4.9

June 27th
I'm very impressed with your start. Awesome work.
Thanks!


ACD Calls: 53
Handle Time: 0:07:34
Apple Direct Average was 0:07:21 (You were #48 of 75 agents)
Solutions IV average was 0:11:00 (You were #1 of 6 agents)
You were 0:00:34 above your PM goal of 7:00
You were 0:01:04 above our department's stretch goal of 6:30
Utilization Rate: 82.4%
You were 5.6% under your PM goal of 88%
Staff Time: 8:30:49
Calls/Hour: 6.2

June 28th
Lindsey,

I just wanted to say...super super strong start! You have really hit the
ground running. You're already beating handle time and utilization goals.
70 calls in a day (8 calls per hour) would be awesome for someone who's been
here for while...let alone for someone still new to the phones like
yourself. I really appreciate your effort and results.

Thanks!


Stats for Tuesday 6/28/2005:

ACD Calls: 70
Handle Time: 0:06:57
Apple Direct Average was 0:07:33 (You were #43 of 83 agents)
Solutions IV average was 0:11:37 (You were #1 of 8 agents)
You successfully beat your goal of 7 minutes!
You were 0:00:27 above our department's stretch goal of 6:30
Utilization Rate: 93.9%
You successfully beat your goal of 88%!
Staff Time: 8:42:16
Calls/Hour: 8


Your Month-to-date performance results:
Measurement MTD Result PM Score (1-5) Comment
------------------------------------------------------------------------
Rollovers 0 1 <---------Excellent work!
Quality Coaching n/a n/a None completed yet
Handle Time 0:07:15 1 <---------Excellent work!
Utilization 88.2 1 <---------Excellent work!

Comments

[hojo-loves-you.livejournal.com]

Be thankful i sit so far away and can't throw moltov cocktails at you.

[perfect-drug.livejournal.com]

=P i'm all excited isn't every one dooing that well ?

[hojo-loves-you.livejournal.com]

i'm going to steal some of the keys from your emac. we'll see how well you do then! mua ha ha ha!!

[perfect-drug.livejournal.com]

nooooooo! leave my keys! and my fingers!

[aronal.livejournal.com]

That's great! I would think the hard part would be staying focused and interested after you get the hang of it.

BTW, how did you find the job and are they still hiring? Yes, I'm trying to find Crawf gainful employment if by any chance the union deal doesn't work out.

[perfect-drug.livejournal.com]

VOLT through Katyri i think they might be

the hard part is not getting brain mush 2 hours before you leave ! - i'm goign crazy today !